Privacy Policy

This Privacy Policy describes how www.wordssolution.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit, ask for services, or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customercare@wordssolution.com.

Collecting Personal Information

When you visit the Site, our service providers, including our host namesilo.com, Titan the email provider they work with, and our payment provider collect certain information about you. We are not informed further on how they would collect, store, or use these information. Please refer to them for any additional information on this issue.

During your interaction with the Site, we collect the information you provide us and that is necessary to process your purchases of our services. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) and to the content of the documents you send us as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

1.Device information

• Please contact our service providers to check whether or not they collect any data of this sort and what they do with it.
• We are also not responsible for any data collection that may occur from your use of emails to communicate with us, neither from our or your service providers.

2. Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: Please contact our service providers to check whether or not they collect this data and what they do with it.
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers or other details of your chosen payment method), email address, and phone number, and the content of the documents you send us.

3. Customer support information

• Purpose of collection: to answer your questions, solve any difficulty you may be having in placing or processing your order, make you offers for large orders, handle any complaint you may have.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose: may be shared with the third parties that help provide our services such as our hosting, mail and payment providers. We will use the information you provide you with support, and we reserve the right to communicate these information with third parties when necessary to resolve your issues.
• Personal Information collected: information you provide and any other information you have provided during the placement of your order.

Minors

The Site does not include any content that is not suited for children. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion from our database and contact our service providers to request its deletion from theirs. We assume that any order that has been placed by a minor was under parental consent and will be treated as such.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Namesilo to power our online store, which provided us with Titan email.
• We share your information with our payment provider to be able to process your requests of our services.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products and services for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Selling Personal Information

Our Site does not sells Personal Information. We are not however responsible for the choices of our providers on that matter.

Your rights

You have the right to expect us to use your data for the purposes listed in this privacy policy.

Our staff signed a secrecy agreement that obliges them not to disclose any information included in the documents that you provide us when using our services, and not to use them for any purposes other than those required for the fulfilment of our contract with you.

The Site will not use the Personal Information (including the content of your documents) for any other purpose than for the fulfilment of our contract with you.

We may share your Personal Information (including the content of your documents) to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We reserve the right to notify authorities of unlawful content in your Personal Information (including the content of your documents) when we deem necessary.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Our service providers are responsible for the management of cookies.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals. Our service providers are responsible for the management of “Do Not Track” signals.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons without prior notice. You are responsible of checking the policy frequently to be updated on those changes.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail using the details provided under “Contact” above.

Last updated: 7.13.2022